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  • 1. Applications
    • Where to download Atmotube app?
    • Android permissions explained
    • Do you have Windows mobile app?
    • How does the Air Quality Score map works?
    • Why are temperature and humidity values inactive?
    • I want to dive deeper into my data analysis (CSV export)
    • How to open CSV file?
    • Will there be continued support/updates for the apps?
  • 2. Technical
    • Atmotube technical specification
    • How does Atmotube VOC sensor work?
    • How does Atmotube PM sensor work?
    • How to reboot Atmotube
    • Can Atmotube connect to several smartphones?
    • How to charge Atmotube?
    • Usage and Storage regulations
    • Is Atmotube waterproof?
    • How is Atmotube calibrated?
    • There's a LED on the front of Atmotube. What does each color mean?
    • How to update Atmotube firmware?
    • Do you have API?
    • VOC concentrations in Air (Units of Measurement)
    • Bluetooth API
    • Certification
  • 3. Troubleshooting
    • I cannot connect to my Atmotube
    • I lost my cable. Where can I get new one?
    • Incorrect temperature/humidity
    • Do you have customer service and technical support?
  • 4. FAQ
    • Why should I use Atmotube?
    • First switch-on
    • What Are VOCs?
    • What Are the PMs?
    • What is the difference between Atmotube models?
    • Standards for Indoor Air Quality (IAQ)
    • Particulate Matter (PM) levels and AQI
    • Steps to Reduce VOC Levels
    • How often does it take measurements?
    • How portable is it? How much does it weight?
    • What is Air Quality Score (AQS)?
    • Why do I need the app to use Atmotube?
    • Will Atmotube work with any smartphone?
    • Can I use Atmotube without the phone?
    • Whenever I blow air into the the Atmotube, the AQS number goes down. Why is that?
    • So what about barometer and altimeter?
    • How long will the battery last?
    • How to turn device off and on?
    • What is Atmotube MAC/Serial?
    • In the box
    • How do I get ahold of your team?
  • 5. Shipping FAQ
    • Can I track my order?
    • Cancellation and Return Policy
    • How soon can I get my order?
    • International Shipping, Customs, and Import Fees
    • Order Confirmation
    • What do I do if my parcel is lost?
    • What if my parcel is damaged?
    • Where do you ship orders?
  • 6. Sales and Distribution
    • Where can I buy atmotube?
    • Where will you ship?
    • I am a distributor. How do I contact you?
    • Atmotube hardware warranty
    • Is there a warranty for the Mask or Filters?
  • 7. Atmotube MASK
    • What does Atmotube MASK protect you from?
    • How exactly does Atmotube MASK work?
    • Who is Atmotube MASK for?
    • How to choose the right size for Atmotube MASK
    • How long can Atmotube MASK be used for?
    • Can Atmotube MASK be washed?
    • Does Atmotube MASK have any certifications?
    • Is Atmotube MASK sterile?
    • How often do I have to change the filters?
    • How do I change the filters?
    • I’ve run out of filters for Atmotube MASK. What do I do?
    • What’s the return policy for Atmotube MASK?
    • In the box
  • Connection troubles
    • Cannot connect / blue
    • Cannot connect / blinking white
    • Cannot connect / blinking red
    • Cannot connect / no light
  • Contact

Cancellation and Return Policy

Refund/Cancellation Policy

US: https://atmotube.com/pages/refund-policy EU: https://atmotube.de/pages/refund-policy


Can I track my order? How soon can I get my order?
  • 1. Applications
    • Where to download Atmotube app?
    • Android permissions explained
    • Do you have Windows mobile app?
    • How does the Air Quality Score map works?
    • Why are temperature and humidity values inactive?
    • I want to dive deeper into my data analysis (CSV export)
    • How to open CSV file?
    • Will there be continued support/updates for the apps?
  • 2. Technical
    • Atmotube technical specification
    • How does Atmotube VOC sensor work?
    • How does Atmotube PM sensor work?
    • How to reboot Atmotube
    • Can Atmotube connect to several smartphones?
    • How to charge Atmotube?
    • Usage and Storage regulations
    • Is Atmotube waterproof?
    • How is Atmotube calibrated?
    • There's a LED on the front of Atmotube. What does each color mean?
    • How to update Atmotube firmware?
    • Do you have API?
    • VOC concentrations in Air (Units of Measurement)
    • Bluetooth API
    • Certification
  • 3. Troubleshooting
    • I cannot connect to my Atmotube
    • I lost my cable. Where can I get new one?
    • Incorrect temperature/humidity
    • Do you have customer service and technical support?
  • 4. FAQ
    • Why should I use Atmotube?
    • First switch-on
    • What Are VOCs?
    • What Are the PMs?
    • What is the difference between Atmotube models?
    • Standards for Indoor Air Quality (IAQ)
    • Particulate Matter (PM) levels and AQI
    • Steps to Reduce VOC Levels
    • How often does it take measurements?
    • How portable is it? How much does it weight?
    • What is Air Quality Score (AQS)?
    • Why do I need the app to use Atmotube?
    • Will Atmotube work with any smartphone?
    • Can I use Atmotube without the phone?
    • Whenever I blow air into the the Atmotube, the AQS number goes down. Why is that?
    • So what about barometer and altimeter?
    • How long will the battery last?
    • How to turn device off and on?
    • What is Atmotube MAC/Serial?
    • In the box
    • How do I get ahold of your team?
  • 5. Shipping FAQ
    • Can I track my order?
    • Cancellation and Return Policy
    • How soon can I get my order?
    • International Shipping, Customs, and Import Fees
    • Order Confirmation
    • What do I do if my parcel is lost?
    • What if my parcel is damaged?
    • Where do you ship orders?
  • 6. Sales and Distribution
    • Where can I buy atmotube?
    • Where will you ship?
    • I am a distributor. How do I contact you?
    • Atmotube hardware warranty
    • Is there a warranty for the Mask or Filters?
  • 7. Atmotube MASK
    • What does Atmotube MASK protect you from?
    • How exactly does Atmotube MASK work?
    • Who is Atmotube MASK for?
    • How to choose the right size for Atmotube MASK
    • How long can Atmotube MASK be used for?
    • Can Atmotube MASK be washed?
    • Does Atmotube MASK have any certifications?
    • Is Atmotube MASK sterile?
    • How often do I have to change the filters?
    • How do I change the filters?
    • I’ve run out of filters for Atmotube MASK. What do I do?
    • What’s the return policy for Atmotube MASK?
    • In the box
  • Connection troubles
    • Cannot connect / blue
    • Cannot connect / blinking white
    • Cannot connect / blinking red
    • Cannot connect / no light
  • Contact

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